Summary

Create a new issue template for this repo to guide someone when writing a Code of Conduct-related ticket

Background

A template with helpful questions to guide someone's response in a CoC-related ticket is helpful for the person filing a ticket and for the Council in reviewing the issue.

For the person filing the ticket, it is easier to structure feedback that may be charged with emotion. If given a wide open form, it's harder to prescribe what the problem is. I believe it puts more pressure on non-native English speakers to clearly explain why they believe behavior is problematic.

For the Council, it makes it easier to do the following:

1. Get helpful information / context to the issue up-front (versus back-and-forth clarifying questions)
2. Classify types of conflict and better develop a system to respond to different levels of conflict
3. Present a positive image and build confidence that there is an established process and method to resolve CoC-related issues

Details

The options to be creative are difficult when you're limited to plain text, but a questionnaire-like template may be most effective. There should be simple yes/no or multiple-choice questions to help triage the type of issue the person is reporting first. Then, I believe wide, open-ended questions to loosely guide the filer's complaint are best to give the person an opportunity to explain the issue in greater detail.

Outcome

1. Writing a new CoC ticket feels less daunting and intimidating to anyone opening a new CoC issue
2. Easier for Council to "diagnose" a ticket and develop a tailored response for different types of issues (perhaps using a common base set of practices and then customizing further for a specific scenario and/or individuals)
3. Faster turnaround / less long periods of waiting in CoC tickets

(what I perceive as the outcome)