@kevin you have closed most of the spam-related issues. Is there an SOP on this? If not can we jump to a meeting and write one?

General things are:
1. Get a link to the trouble emails.
2. Look at the email on mailman and make a quick 'judgement' call on if it is SPAM.
a. is it selling a service, program or material
b. is it a major criminal activity (pedophilia, illicit drugs) or con job (send me your bank account)
c. similar items to a & b.
3. If step 2 is strongly true then log into the mailman interface and delete the thread. Then log into mailman server and remove the email address from all lists.
```
$ sudo -i ssh root@mailman01.iad2.fedoraproject.org

./mass-unsubscribe.py <email address>

```
4. If step 2 is questionable then pass the email to FPL or similar to get a decision from them.
5. If step 2 looks to be very false, ask the reporter why they think it is spam to make sure you understand why. Usually it may be a 'oh well I misunderstood myself.' or a 'so in our culture which this person is in this is a ..'. Either close or send the thread to the FPL/council for better understanding.
6. Close out the ticket.

Yep. What smooge said.

I also set the account to 'disabled' in ipa.

I went ahead and unsubscribed them. They don't have an account with that email.