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#10845 reply by email to Pagure issues bounce
Closed: Insufficient data a year ago by zlopez. Opened 2 years ago by chrismurphy.

Closed: Insufficient data
Reopen Issue

NOTE

If your issue is for security or deals with sensitive info please
mark it as private using the checkbox below.

Describe what you would like us to do:

I receive emails from pagure issues, e.g. this one https://pagure.io/fedora-magazine-newsroom/issue/108 but when I reply by email (any of the email addresses associated with pagure.io settings), it bounces back. Raw email of the bounce attached.

When do you need this to be done by? (YYYY/MM/DD)

N/A I can of course just comment in pagure.io - which BTW is how I added the comment that's there now: https://pagure.io/fedora-magazine-newsroom/issue/108#comment-809652

Return-Path: <>
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    for <chris@colorremedies.com>; Sun,  7 Aug 2022 11:43:20 -0400 (EDT)
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Date: Sun,  7 Aug 2022 11:43:20 -0400 (EDT)
From: MAILER-DAEMON@messagingengine.com (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: chris@colorremedies.com
Auto-Submitted: auto-replied
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
    boundary="502D85801A4.1659887000/mailnew.nyi.internal"
Message-Id: <20220807154320.DF9DE5802A2@mailnew.nyi.internal>

This is a MIME-encapsulated message.

--502D85801A4.1659887000/mailnew.nyi.internal
Content-Description: Notification
Content-Type: text/plain; charset=us-ascii

This is an automated message from the mail system at Fastmail.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please read our help center article
about message bounces

https://www.fastmail.help/hc/en-us/articles/360058753614-Why-messages-bounce-back

If you would like to reach out to our support team about the
issue then please include this problem report.

The Fastmail support team.
new.outbound1

<reply+c72ffda5eeb32e5fa87f0605e8fd06b3b5e4093535d72e30776677a2f720c47c3ea47ea92fb1baaa8df0c34ed7a12a0ed704d3007c40fd8bb8a8f936be1aed2e@pagure.io>:
    host pagure.io[8.43.85.76] said: 550 5.7.1 Reply authentication failed. (in
    reply to end of DATA command)

--502D85801A4.1659887000/mailnew.nyi.internal
Content-Description: Delivery report
Content-Type: message/delivery-status

Reporting-MTA: dns; mailnew.nyi.internal
X-Postfix-Queue-ID: 502D85801A4
X-Postfix-Sender: rfc822; chris@colorremedies.com
Arrival-Date: Sun,  7 Aug 2022 11:43:20 -0400 (EDT)

Final-Recipient: rfc822; reply+c72ffda5eeb32e5fa87f0605e8fd06b3b5e4093535d72e30776677a2f720c47c3ea47ea92fb1baaa8df0c34ed7a12a0ed704d3007c40fd8bb8a8f936be1aed2e@pagure.io
Original-Recipient: rfc822;reply+c72ffda5eeb32e5fa87f0605e8fd06b3b5e4093535d72e30776677a2f720c47c3ea47ea92fb1baaa8df0c34ed7a12a0ed704d3007c40fd8bb8a8f936be1aed2e@pagure.io
Action: failed
Status: 5.7.1
Remote-MTA: dns; pagure.io
Diagnostic-Code: smtp; 550 5.7.1 Reply authentication failed.

--502D85801A4.1659887000/mailnew.nyi.internal
Content-Description: Undelivered Message
Content-Type: message/rfc822

Return-Path: <chris@colorremedies.com>
Received: from compute3.internal (compute3.nyi.internal [10.202.2.43])
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Received: by mailuser.nyi.internal (Postfix, from userid 501)
    id 03B4E170007E; Sun,  7 Aug 2022 11:43:20 -0400 (EDT)
X-Mailer: MessagingEngine.com Webmail Interface
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Message-Id: <26eed90d-920b-4f26-8c87-17add93ac4b0@www.fastmail.com>
In-Reply-To: 
 <fedora-magazine-newsroom-ticket-3ff0e262c8564e00aedd3332f36bc6c5-809651@pagure.io>
References: 
 <fedora-magazine-newsroom-ticket-3ff0e262c8564e00aedd3332f36bc6c5-809651@pagure.io>
Date: Sun, 07 Aug 2022 11:42:58 -0400
From: "Chris Murphy" <chris@colorremedies.com>
To: 
 reply+c72ffda5eeb32e5fa87f0605e8fd06b3b5e4093535d72e30776677a2f720c47c3ea47ea92fb1baaa8df0c34ed7a12a0ed704d3007c40fd8bb8a8f936be1aed2e@pagure.io
Subject: Re: [fedora-magazine-newsroom] Issue #108: Understanding BTRFS and putting it
 to good use  "General Explanation"
Content-Type: text/plain

> I'd be very happy if you could give the article another read!

Could anyone post an updated link to the article? The earlier one has expired. Thanks.

--502D85801A4.1659887000/mailnew.nyi.internal--

Metadata Update from @phsmoura:
- Issue priority set to: Waiting on Assignee (was: Needs Review)
- Issue tagged with: low-gain, low-trouble, ops
2 years ago

Just a test.

Please ignore.

kevin

So, I think this is because your email in fas is not the same as the one you were sending from. So, pagure doesn't know how to map that into a user.

If you send from the address you have in fas, does it work?

Ahh I see. FAS doesn't allow more than one email address, as far as I can tell, and the email address I'm using is itself an alias just for receiving email, and I don't use for sending.

Yeah. :( I'm not sure how we could fix this... I suppose pagure could have a pref for additional email addresses? But that should be a pagure.io/pagure ticket...

Let us know if there's anything further we can do here.

Metadata Update from @kevin:
- Issue close_status updated to: Will Not/Can Not fix
- Issue status updated to: Closed (was: Open)
2 years ago

pagure.io does have multiple email addresses for me already but I guess whatever does mail handling is checking for veracity before it even gets to pagure.io?

https://pagure.io/settings#nav-email-tab

Huh, and the one you replied from is listed there?

Yes, 2 of 3.

I got curious if using the FAS email would really work, so I added bugzilla@color as a sending identity in Fastmail, replied to this ticket with From as bugzilla@color, and I get a bounce back from it too.

Metadata Update from @chrismurphy:
- Issue status updated to: Open (was: Closed)
2 years ago

[backlog_refinement]

Sorry this has languished.

Is it still happening?

I think we need to investigate more and try and come up with what might be happening. The multiple addresses theory doesn't seem to have panned out.

This one sounds quite similar to https://pagure.io/fedora-infrastructure/issue/6352

Metadata Update from @zlopez:
- Issue untagged with: low-trouble
- Issue tagged with: Needs investigation
2 years ago

The previous message received by email to address bugzilla@colorremedies.com and my reply by email was from bugzilla@colorremedies.com using fastmail - but it bounces back almost immediately. Attaching the file in the bounce message.

Email.eml

Trying to see if this is still going on or if we have an ongoing problem.

On Mon, 24 Apr 2023 at 13:23, Chris Murphy pagure@pagure.io wrote:

chrismurphy added a new comment to an issue you are following:
``
The previous message received by email to address
bugzilla@colorremedies.com and my reply by email was from
bugzilla@colorremedies.com using fastmail - but it bounces back almost
immediately. Attaching the file in the bounce message.

Email.eml
``

To reply, visit the link below or just reply to this email
https://pagure.io/fedora-infrastructure/issue/10845

--
Stephen Smoogen, Red Hat Automotive
Let us be kind to one another, for most of us are fighting a hard battle.
-- Ian MacClaren

OK so something going on with fastmail.com talking with pagure.io versus say gmail.com talking to pagure.io. 

Apr 24 17:22:17 pagure02 postfix/smtpd[1147374]: 1C76A8941C: client=wout2-smtp.messagingengine.com[64.147.123.25]
Apr 24 17:22:17 pagure02 postfix/cleanup[1147382]: 1C76A8941C: message-id=<9ec90b10-5c54-415d-a61f-030c175e7cba@app.fastmail.com>
Apr 24 17:22:17 pagure02 postfix/cleanup[1147382]: 1C76A8941C: milter-reject: END-OF-MESSAGE from wout2-smtp.messagingengine.com[64.147.123.25]: 5.7.1 Reply authentication failed.; from=<bugzilla@colorremedies.com> to=<reply+e56209643c8f4b7279986aadcd8362b4e1891dfdfc37a34ef08dda7ac691b99bd50815ea50183da7a0600c0875905162601ddb1b7a1c21b1e476024cc9f9cebe@pagure.io> proto=ESMTP helo=<wout2-smtp.messagingengine.com>

The only system I see any messages like this are with the srvers from messagingengine.com

@chrismurphy Could you reach to your e-mail provider with this issue? It seems that this is something on their side.

Metadata Update from @zlopez:
- Issue priority set to: Waiting on Reporter (was: Waiting on Assignee)
2 years ago

Closing this issue as there was no response from reporter for 5 months. We did what we could from Fedora Infrastructure side. Feel free to reopen the issue if it's still happening.

Metadata Update from @zlopez:
- Issue close_status updated to: Insufficient data
- Issue status updated to: Closed (was: Open)
a year ago

Log in to comment on this ticket.

Metadata
None

low-gain ops Needs investigation

None
None
Waiting on Reporter
Boards 1
ops Status: Backlog
Attachments 2
test_reply_bounce_raw.txt
Attached 2 years ago View Comment
Email.eml
Attached 2 years ago View Comment
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