fedora-infrastructure

#12940 500 errors when accessing subscription management on lists.fpo
Closed: Migrated to Fedora Forge by ryanlerch. Opened by gwmngilfen.

Closed: Migrated to Fedora Forge
Reopen Issue

Accessing "Manage my subscription" results in a 500 error for any list. See https://discussion.fedoraproject.org/t/subscriptions-to-mailing-lists-from-lists-fedoraproject-org-do-not-work/174438 for the original report

Here's the error:

/var/log/mailman3/http.log-2025-11-25 13:50:47 [FALCON] [ERROR] GET /3.1/lists/devel.lists.fedoraproject.org/archivers => Traceback (most recent call last):
/var/log/mailman3/http.log-  File "falcon/app.py", line 365, in falcon.app.App.__call__
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman/rest/lists.py", line 424, in on_get
/var/log/mailman3/http.log-    archiver_set = IListArchiverSet(self._mlist)
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/zope/component/hookable.py", line 33, in __call__
/var/log/mailman3/http.log-    return self.__implementation(*args, **kw)
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/zope/component/_api.py", line 156, in adapter_hook
/var/log/mailman3/http.log-    return sitemanager.queryAdapter(object, interface, name, default)
/var/log/mailman3/http.log-  File "/usr/lib64/python3.9/site-packages/zope/interface/registry.py", line 354, in queryAdapter
/var/log/mailman3/http.log-    return self.adapters.queryAdapter(object, interface, name, default)
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman/database/transaction.py", line 106, in wrapper
/var/log/mailman3/http.log-    return function(args[0], config.db.store, *args[1:], **kws)
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman/model/mailinglist.py", line 646, in __init__
/var/log/mailman3/http.log-    for archiver in config.archivers:
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman/config/config.py", line 284, in archivers
/var/log/mailman3/http.log-    archiver = call_name(class_path)
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman/utilities/modules.py", line 69, in call_name
/var/log/mailman3/http.log-    named_callable = find_name(dotted_name)
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman/utilities/modules.py", line 52, in find_name
/var/log/mailman3/http.log-    module = import_module(module_path)
/var/log/mailman3/http.log-  File "/usr/lib64/python3.9/importlib/__init__.py", line 127, in import_module
/var/log/mailman3/http.log-    return _bootstrap._gcd_import(name[level:], package, level)
/var/log/mailman3/http.log-  File "<frozen importlib._bootstrap>", line 1030, in _gcd_import
/var/log/mailman3/http.log-  File "<frozen importlib._bootstrap>", line 1007, in _find_and_load
/var/log/mailman3/http.log-  File "<frozen importlib._bootstrap>", line 986, in _find_and_load_unlocked
/var/log/mailman3/http.log-  File "<frozen importlib._bootstrap>", line 680, in _load_unlocked
/var/log/mailman3/http.log-  File "<frozen importlib._bootstrap_external>", line 850, in exec_module
/var/log/mailman3/http.log-  File "<frozen importlib._bootstrap>", line 228, in _call_with_frames_removed
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/mailman3_fedmsg_plugin/__init__.py", line 16, in <module>
/var/log/mailman3/http.log-    from fedora_messaging import api
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/fedora_messaging/api.py", line 18, in <module>
/var/log/mailman3/http.log-    from .twisted import monitor, service
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/fedora_messaging/twisted/service.py", line 36, in <module>
/var/log/mailman3/http.log-    from twisted.internet import ssl as twisted_ssl
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/twisted/internet/ssl.py", line 60, in <module>
/var/log/mailman3/http.log-    from OpenSSL import SSL
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/OpenSSL/__init__.py", line 8, in <module>
/var/log/mailman3/http.log-    from OpenSSL import crypto, SSL
/var/log/mailman3/http.log-  File "/usr/lib/python3.9/site-packages/OpenSSL/crypto.py", line 14, in <module>
/var/log/mailman3/http.log-    from cryptography import utils, x509
/var/log/mailman3/http.log-  File "/usr/lib64/python3.9/site-packages/cryptography/x509/__init__.py", line 6, in <module>
/var/log/mailman3/http.log-    from cryptography.x509 import certificate_transparency
/var/log/mailman3/http.log-  File "/usr/lib64/python3.9/site-packages/cryptography/x509/certificate_transparency.py", line 10, in <module>
/var/log/mailman3/http.log-    from cryptography.hazmat.bindings._rust import x509 as rust_x509
/var/log/mailman3/http.log:ImportError: /lib64/libc.so.6: version `GLIBC_2.35' not found (required by /lib64/libgcc_s.so.1)

I have put a workaround in place, it seems to be working for me again. Will leave this open to verify and look at a better fix.

I'm the original reporter.
The issue has now been resolved.
Screenshots are attached.

Subscription

Subscription overview

Mail in Thunderbird
Edited by ulysses

Metadata Update from @phsmoura:
- Issue priority set to: Waiting on Assignee (was: Needs Review)
- Issue tagged with: low-gain, low-trouble, ops

Thanks for the confirmation @ulysses, thats good to know.

I'm going to keep this open, as I need to do a better fix.

Metadata Update from @gwmngilfen:
- Issue assigned to gwmngilfen

Do we want to still keep this open for a better fix? Or can we at least report upstream and get it fixed there?

I should be +1 for closing this and reporting it upstream.

This issue has been migrated to Fedora Forge:
https://forge.fedoraproject.org/infra/tickets/issues/12940

Please continue any further discussion there.

Metadata Update from @ryanlerch:
- Issue close_status updated to: Migrated to Fedora Forge
- Issue status updated to: Closed (was: Open)
Metadata

low-gain low-trouble ops

None
None
Normal
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