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@@ -3,9 +3,14 @@
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Welcome! This is the Fedora Infrastructure Pagure project.
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- issues against this project are for issues in Fedora Infrastructure.
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+ This project is mainly used as ticket tracker for Fedora Infrastructure.
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- git repo of this project is misc scripts and tools for Fedora
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+ If you want to know how the tickets are processed by Fedora Infrastructure Team
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+ look at:
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+
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+ https://docs.fedoraproject.org/en-US/infra/sysadmin_guide/tickets/
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+
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+ Git repo of this project is misc scripts and tools for Fedora
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If you are looking for the Fedora Infrastructure ansible repo,
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that is not here, look at:
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@@ -18,3 +23,47 @@
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https://fedoraproject.org/wiki/Infrastructure/GettingStarted
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and
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https://fedoraproject.org/wiki/Infrastructure_Apprentice
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+
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+ For more info how to communicate with Fedora Infra Team, see:
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+
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+ https://docs.fedoraproject.org/en-US/cpe/day_to_day_fedora/
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+
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+
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+ Ticket priorities explained
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+ ---------------------------
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+
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+ The tickets in Fedora Infrastructure have Priority field which on this project
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+ isn't used for priority and instead it's used for ticket workflow. Following
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+ is the description of each priority:
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+
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+ * URGENT
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+
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+ This means that this ticket defines fire (something critical doesn't work) and
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+ should be resolved ASAP.
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+
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+ * Needs Review
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+
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+ Default priority assigned to new ticket. This means that ticket is waiting for
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+ review from Fedora Infrastructure Team.
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+
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+ .. note:: We sometimes forgot to change the priority from default state.
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+
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+ * Next meeting
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+
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+ Ticket will be discussed on next meeting.
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+
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+ * Waiting on Assignee
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+
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+ Ticket is waiting on somebody to take it. If somebody is already assigned than
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+ ticket is waiting for the assignee to finish the work.
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+
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+ * Waiting on Reporter
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+
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+ Ticket is waiting for reply from reporter. This is used to clarify some information
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+ about the ticket or validation from reporter.
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+
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+ * Waiting on External
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+
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+ Ticket is waiting for work that needs to be done outside Fedora Infrastructure
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+ team and which the team usually couldn't influence. For example waiting for
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+ hardware replacement.
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zlopez
commented 2 years ago
Adds link to tickets guide and explanation of ticket priorities.
Signed-off-by: Michal Konečný mkonecny@redhat.com