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@@ -1,7 +1,6 @@
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= Working with Fedora Infrastructure
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- This document explains how to efficiently work with the
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- Fedora Infrastructure team.
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+ This document explains how to efficiently work with the Fedora Infrastructure team.
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Your close attention to this document will help both you and us
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do the work you are asking us to do.
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@@ -18,10 +17,10 @@
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a change asap) or is your issue/problem such that you cannot file a ticket
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(authentication, no account, ticketing system down)
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- * On IRC (irc.libera.chat) join the `#fedora-admin` channel, say _.oncall_,
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- and explain the issue to the oncall person.
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+ * Login to a matrix account. join the #admin:fedoraproject.org channel.
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+ say '!oncall' and explain the issue or problem to the oncall person.
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- * If no answer:
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+ * If no one is available there:
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** If you cannot authenticate to link:https://pagure.io/[], send an email
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to admin@fedoraproject.org
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** Otherwise: go to next step.
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@@ -44,7 +43,7 @@
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A few notes:
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* Make sure to note if there is a deadline or if this issue blocks you.
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- * We review tickets during the two stand ups we hold Monday through Friday
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+ * We review tickets during the two stand ups we hold Monday through Thursday
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(one more Europe timezone friendly and one more US timezone friendly).
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* There is no need to ping team members or notify us about the newly filed
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ticket.
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@@ -78,10 +77,9 @@
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== The "Oncall" Role in Our Team
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- One CPE team member is always designated “oncall”. The assigned person changes
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- every week. You can find who the currently assigned person is on IRC by using
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- `.oncall` in any of our various IRC channels, such as `#fedora-admin` on
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- Libera Chat.
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+ One team member is always designated “oncall”. The assigned person changes
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+ every week. You can find who the currently assigned person is on matrix by using
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+ `!oncall` in any of our various matrix channels, such as `#admin:fedoraproject.org`
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When available, this person:
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@@ -107,7 +105,7 @@
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Please provide as much information as you can in your ticket to avoid
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back and forth for information. If you know your issue is going to
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- cause a lot of discussion, start a mailing list thread for that.
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+ cause a lot of discussion, start a mailing list or discussion thread for that.
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Make sure your ticket:
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@@ -133,12 +131,12 @@
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ticket (knowing that you can always re-open it or open a new one if the issue
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persists or re-appeared).
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- == IRC
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+ == Matrix
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- IRC is a great way to communicate, but please do not ping team members
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+ Matrix is a great way to communicate, but please do not ping team members
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directly. Instead, update your ticket with any new information you have and
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when the team member(s) working on that issue have time/availability, they
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- may contact you on IRC for more interactive debugging/testing.
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+ may contact you on matrix for more interactive debugging/testing.
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== Direct emails
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@@ -154,7 +152,7 @@
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items, and require facilities (e.g. dovecots) that most team members do not
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have. Even if the oncall member does have a free dovecot, feed, and is trained
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in handling carrier pigeons, sending a pigeon to a single team member has the
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- same problems as using IRC or email for the same purpose, which means tickets
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+ same problems as using matrix or email for the same purpose, which means tickets
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are still the correct way to report problems.
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In other words, please don't send us any birds.
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Since we are moving to matrix, lets drop reference to irc.
I may have missed a few of these and I left the Zodbot SOP alone for now
until we replace it with the new matrix one.
Signed-off-by: Kevin Fenzi kevin@scrye.com